This September, join Global Business service leaders in Vilnius, the city that has been named 2018’s “Most Dynamically Developing City for Business Services” for SSOW Autumn.
The role of the customer has never been more critical to business success, and nowhere has this become more apparent than in the realm of Business Services. If you aren’t already doing so, now is the time to seriously reimagine your operations through the lens of your customer, and to think not only of the higher value activities that you can bring into your centre, but what the knock-on implications of this will be to your service delivery – and crucially, to your company’s bottom (and top) line.
Robotic Process Automation, Machine Learning, and Predictive Analytics all have the proven ability to disrupt the way that you run your business, and at SSOW Autumn you will have the opportunity to hear from and network with experts who are significantly ahead of the curve with regard to their digital transformation journey. However, it is essential to remember that transformative technologies should be seen as one of many elements of business service success, facilitating service innovation. Just as critical to your service is creating and fostering a culture of continuous improvement, an engaged workforce who are customer service pioneers, and an agile and elastic service delivery strategy, which can respond swiftly and adeptly to the ever-changing needs of your business.