Western Union success story in Lithuania

FTE:

1,550 (May, 2023)

EST:

2010, Vilnius

Functions:

F&A, RPA, HR, IT, Customer ops, Procurement, Marketing, KYC

Languages:

34 languages

Western Union, a leader in global payment services, established its European Regional Operations Center (EUROC) in Vilnius in July 2010. With more than 1,500 employees, the facility has become the largest WU site worldwide and now serving in 34 languages 24/7 as WU Centre of Excellence. Specialists at EUROC cover wide range of processes, including F&A, HR, IT, procurement, analytics, anti-money laundering, and compliance. In 2017 WU established their Center of Excellence for RPA and Customer Experience Center in Vilnius, Lithuania.

Looking from our company’s perspective, we have invested in talents and intellect in Lithuania so that to be able to continue our work. Now we see employees creating a great value, so we want to continue to invest in their competences and remuneration. These are a well-educated, multilingual people. In Lithuania, we also have employees who we consider among the most talented throughout the corporation.

Jean-Claude Farah,

Executive Vice President, Global Payments at Western Union

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Head of Business Services & ICT Team

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