Majorel success story in Lithuania

  • FTE: 339 (June, 2023)
  • EST: 2022, Vilnius
  • Functions: Customer Support Services

Majorel’s roots date back 30 years to 1992, giving it a deep reservoir of knowledge and experience to draw upon in servicing its clients today. Its first client in the global internet sector was signed in 1998 – a relationship that continues to thrive to this day.

Fast forward to January 2019, when Bertelsmann and Saham, joined forces to create a new entity: Majorel, a leading customer experience organisation. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. This combination of shared values and complementary skills and resources has enabled the company to deliver innovative CX around the world.

The scale, expertise and growth potential of the business were further enhanced by its public listing on the Euronext Amsterdam Stock Exchange, on 24 September 2021.

Majorel’s journey in Lithuania began in June 2022, when it opened its first office in Vilnius. Since September of that year, the company’s team in Lithuania has grown to more than 300. Currently, team members operate a hybrid work model, delivering customer support service in five languages to one of the top global brands in the travel industry.

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Rūta Kriščiūnaitė
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    Rūta Kriščiūnaitė Head of Business Services & ICT team
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