Lithuania's Business Services Report 2021 | Invest Lithuania

What the experts say

Arminta Saladziene,
Sure to be an essential read for anyone interested in gaining an in-depth picture of the Lithuanian GBS sector. Congratulations to Invest Lithuania, on a job well done.
Arminta Saladziene,
Vice President for European markets at Nasdaq and CEO of Nasdaq Vilnius Services
Marius Ivanauskas,
A great report that highlights key elements of the industry helping readers to understand the dynamics of the entire Business Services sector in Lithuania. Well done to the team at Invest Lithuania - this is a superb example of how to present data and trends in an easy-to-digest way.
Marius Ivanauskas,
Country Manager & Head of Group Business Services at Telia
Sarunas Suipis,
Everything you need to know about Lithuania’s thriving GBS & ICT industry in one place – decidedly useful material for both established and future investors.
Sarunas Suipis,
Executive Vice President for CITCO Lithuania

Lithuania’s GBS sector at a glance

Top 5 investors by HQ location

USA
Denmark
Sweden
Norway
UK
27%
IT
26%
Customer Service
14%
Finance & Accounting
89%
of Lithuanian GBS centres are multifunctional
300K:
greatest number of hours per year saved by implementing IPA solutions at one GBS centre
48%
of senior management in GBS centres are women
11:
number of Fortune 500 investors with GBS & ICT centres in Lithuania

Lithuania’s GBS and ICT: Workplace. Re-loaded.

2020 was an unexpectedly challenging year globally. But Lithuania’s GBS & ICT industry demonstrated its resilience – switching seamlessly to working from home, and even managing to keep growing! While uncertainty remains, global companies are already looking ahead to the “new normal”, and actively designing innovative workplace strategies.

Lithuania‘s GBS & ICT industry stands at the forefront of these changes, ready to play its role as a regional and global leader. Hence, this year our event is dedicated to re-imagining the workplace as we know it. Join us as we present the main industry highlights and shifts of 2020, and hear global leaders sharing their experiences of shaping the future of the next-generation workplace.

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