Lithuania’s Business Services Report 2023

Welcome to Lithuania‘s Business Services Report 2023, our 9th annual in-depth study on the GBS & ICT industry in Lithuania.

The sector showed real resilience against economic and geopolitical turbulence last year, growing by 15% and exceeding the 26,500 employee mark. Lithuania’s robust ICT infrastructure and a steady pipeline of skilled talent continued to draw investors, with 3 new entrants choosing Lithuania as the destination for their services hub in 2022.

Lithuania‘s Business Services Report 2023 is the ultimate source of insights into the country’s GBS & ICT sector for consultants, corporates, the media and anyone in between. We hope that it will give you a clearer picture of how Lithuania is not only the best location but also the perfect partner to help drive your business growth.

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GBS brands, present in Lithuania, open for sharing

Lithuania’s GBS sector
at a glance

  • Ambitious Professionals
    The sector grew by 15% last year, surpassing the 26K employee mark
  • US companies make up 39% of total GBS sector employment
  • One of the least saturated locations
    At 38 employees per 1,000 residents, Vilnius remains one of the least saturated locations in the CEE region
  • No. Of Languages
    25
    most languages spoken by a single GBS center
  • 70%
    of GBS centers carry out ESG/CSR activities
  • Education
    92%
    of GBS employees have tertiary education
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    Meanwhile, we invite you to discover what’s new in the Lithuanian business landscape.

    Vilnius panorama