Lithuania’s Business Services Report 2023

Welcome to Lithuania‘s Business Services Report 2023, our 9th annual in-depth study on the GBS & ICT industry in Lithuania.

The sector showed real resilience against economic and geopolitical turbulence last year, growing by 15% and exceeding the 26,500 employee mark. Lithuania’s robust ICT infrastructure and a steady pipeline of skilled talent continued to draw investors, with 3 new entrants choosing Lithuania as the destination for their services hub in 2022.

Lithuania‘s Business Services Report 2023 is the ultimate source of insights into the country’s GBS & ICT sector for consultants, corporates, the media and anyone in between. We hope that it will give you a clearer picture of how Lithuania is not only the best location but also the perfect partner to help drive your business growth.


GBS brands, present in Lithuania, open for sharing

Lithuania’s GBS sector
at a glance

  • Ambitious Professionals
    The sector grew by 15% last year, surpassing the 26K employee mark
  • US companies make up 39% of total GBS sector employment
  • One of the least saturated locations
    At 38 employees per 1,000 residents, Vilnius remains one of the least saturated locations in the CEE region
  • No. Of Languages
    most languages spoken by a single GBS center
  • 70%
    of GBS centers carry out ESG/CSR activities
  • Education
    of GBS employees have tertiary education
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    Meanwhile, we invite you to discover what’s new in the Lithuanian business landscape.

    Vilnius panorama