Intrum Global Business Services (Intrum GBS), one of Lithuania’s largest business services centres has started its transformation from a business services centre into a centre of excellence for the entire group. The ONE Intrum transformation program will turn the Group into a single business model operating in 24 European countries. Vilnius office, which currently employs about 530 people, will see another 100 high value-added job vacancies created, which will bring new career opportunities to project managers, process analysts, and data analysts.
The company aims to switch from using multiple different debt management systems to a single and efficient group-wide system.
Over the past 8 years, Intrum GBS has enhanced its business processes by implementing LEAN and Six Sigma practices and investing in the continuous development of in-house competences. All of this, along with the standardisation of new processes, globalisation of functions, and the provision of services to all Intrum markets, has led to the company reaching a new milestone: becoming a centre of excellence for the whole Group. At the planning stage of the transformation procedures, it was taken into account that the Intrum GBS team already had a deep understanding of all Intrum Group processes, as well as the requisite resources, and a culture of self-leadership. This made the Lithuanian unit suitable for and capable of building a unified system.
According to Vaineta Barevičiūtė-Kryževičienė, Managing Director of Intrum GBS, this transformation is one of the most crucial steps the company has ever taken.
Lithuania’s abundance of talent was also considered an advantage when the decision to pursue transformation was taken. Many profesionalas are ambitious and goal-oriented. Furthermore, their English proficiency allows them to effortlessly integrate into the global market.
“Today we are witnessing a new stage of our team’s development. As a result, we are seeking professionals who already know what project management is, have experience of working with multiple countries at the same time and can utilise their knowledge to help the entire group create change and innovative solutions,” said. Barevičiūtė-Kryževičienė.
Intrum GBS HR and Administration Director Lina Gelumbauskaitė claims The Intrum Group provides a multicultural workplace, an international career, and continuous professional growth and development to its existing and prospective employees.
“Even though we are actively seeking new hires, we also have a rapid career growth inside the company. Our ongoing learning and reflective practices as well as talent programs help to identify and nurture the best talents. This way, we open global career opportunities for our employees,” said Gelumbauskaitė.
According to Elijus Čivilis, the head of Invest Lithuania, the case of Intrum shows that the GBS sector in Lithuania has evolved and is ready to move to a new level. “When international organisations entrust complex functions to specialists working in Lithuania, we can attest to the quality of the country’s talent pool. Lithuanian teams and divisions strategically help create change for the whole organisation,” said Čivilis.
About Intrum Group
Intrum has wide-ranging expertise in debt collection services, operating in 24 European countries and Latin America (Brazil). With more than 10,000 experienced employees in the group, Intrum combines analytics with digital innovation creating new, bespoke services. The company provides a wide range of services, including operations, investments, finance, business analytics, accounts receivable management and others.
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