Global Business Services
EUROC Lithuania celebrates the fifth birthday of the establishment. Within the past 4 years, EUROC expanded more than 5 times from the initial plan of 250 employees in 2010 to more than 1300 employees today (2015 April). During this time, WU’s centre in Lithuania has experienced the strongest growth in global WU scale. Now EUROC has become the largest WU site in the world.
“We operate in 200 countries and territories, but we chose to come to Lithuania to establish our European Operating Center. 5 years ago, this market was relatively new to us as a global investor and employer. Since then, our decision to develop in Lithuania has proven itself. We expanded 5 times considering the number of employees. Due to the great work and skills of the WU Lithuanian team, we have not only grown in size, but in scope. We have expanded beyond our initial transactional based processes into new, more complex roles such as business development, marketing, big data analytics, pricing analytics, customer insights and user experience specialists. Vilnius site is recognized by our colleagues abroad as a place where processes are improved and results are achieved. We are called “The Centre of Excellence,” and I believe it’s a name we earn every day”, said Kendra Ricenbaw, the head of “Western Union” Lithuania.
[quote text=”Within 5 years in Lithuania we expanded 5 times considering the number of employees. Due to the great work and skills of the WU Lithuanian team, we have not only grown in size, but in scope. We have expanded beyond our initial transactional based processes into new, more complex roles.” name_surname=”Kendra Ricenbaw” description=”Head of Western Union Lithuania” left=””]
Now 1300 employees of 34 nationalities speaking 28 languages work in EUROC, and the Center represents approximately 13 percent of total Western Union workforce. EUROC as the largest WU’s office drives strategic business priorities, such as Digital Operations & Distribution, Anti Money Laundering Compliance, Accounting and Finance, Information Technology, Human Resources, Marketing, Operations and various other functions.
Since 2010 EUROC contributed 18,3 million Eur to the Lithuanian budget. This year Lithuanian Labour Exchange (LLE) awarded EUROC for the integration of young people into the Lithuanian labour market. Western Union Lithuania was acknowledged as no 1 employer employing the most young candidates nationwide with no subsidies. In 2015, Western Union in Lithuania was acknowledged as No1 and most wanted employer in the Absolute category and No. 3 in Financial sector, according to CV Online.LT employer survey.
EUROC is currently based in 3 campuses: Baltupiai, Zirmunai and Perkunkiemis. Perkunkiemis office opened on the 28th of May symbolizes the development of EUROC in five year period. In three floor office in Perkunkiemis one can find more than 200 additional work-places. The fastest-growing Compliance function is first moved there with 80 employees who cover regions of Europe, Middle East, Asia, USA, Canada and Africa.
“This department is very important to us. At Western Union, we see Compliance and Consumer Protection not just as departments or a set of rules to follow. They are at the heart of what it means to be a responsible company. They are integral to the way we do and want to do business. I’m proud that our team in Lithuania is helping to set the standard and lead the way”, said K. Ricenbaw.
Located in Vilnius, EUROC is the largest Western Union site in the world. It has been acknowledged as the best employer of the year 2014 in Central and Eastern Europe. The award was bestowed by the jury of CEE Outsourcing and Shared Services Awards in recognition of EUROC‘s efforts in creation of workplaces, their quality, the integrity of provided services, productivity, work climate and culture. EUROC is one of the biggest global employers in Lithuania. The centre employs staff of 34 nationalities who speak 28 different languages. In 2015 Lithuanian Labour Exchange (LLE) awarded EUROC for the integration of young people into the Lithuanian labour market. In 2015, Western Union in Lithuania was acknowledged as No1 and most wanted employer in the Absolute category and No. 3 in Financial sector, according to CV Online.LT employer survey. In 2013, the company received an award of socially responsible business from the Government of Lithuania. Since the start of its activities in Lithuania in 2010, EUROC expanded its activities by employing professionals in AML compliance, accounting, financial, IT, human resources, marketing and other services.
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