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Lithuania’s Business Services Report 2025

Welcome to the 2025 edition of Lithuania’s Business Services Report – your comprehensive guide to the country’s GBS & ICT landscape. Based on data from 72 companies representing 89% of the industry’s workforce, this report showcases Lithuania’s evolution from a cost-efficient destination to a center of excellence delivering high-value services globally.

This year’s report highlights how technological innovation through AI, Cloud, and Process Automation is transforming the sector, alongside analysis of Lithuania’s talent ecosystem. Expert articles from industry leaders provide strategic insights on talent retention, education partnerships, innovation development, and growth opportunities.

Download
Download

GBS brands present in Lithuania

Citco logo
Cencora
SEB
Johnson Matthey
Moodys
Danske Bank logo
Nasdaq logo
Telia logo
Dexcom logo
Western Union logo
Citco logo
Cencora
SEB
Johnson Matthey
Moodys
Danske Bank logo
Nasdaq logo
Telia logo
Dexcom logo
Western Union logo

Lithuania’s GBS sector
at a glance

  • People
    27,000+
    professionals employed across 100 companies
  • US HQ b
    37%
    of the GBS workforce employed by US-headquartered companies
  • Tech employees b
    36%
    of employees working in tech-related fields
  • Number of functions b
    64%
    of centers performing
    5 or more functions
  • Automation b
    50%
    of processes automated at advanced or higher levels
Marius Stasiukaitis
We don't aim to attract all types of business service centers – our focus is on those seeking quality outcomes and high-value functions rather than routine operations. Lithuania offers a mature, capable yet unsaturated business services cluster, making us an ideal choice for companies looking to consolidate functions in fewer locations. Here, businesses can establish comprehensive centers with multiple complex functions in one highly competitive place.
Marius Stasiukaitis
Vice-Minister of the Economy and Innovation
Rūta Kriščiūnaitė
Since its inception and rapid ascent, Lithuania's GBS sector has seen a remarkable transformation, shifting from transactional cost saving operations to centers of excellence delivering high-value services. This journey is increasingly recognized internationally, with Lithuanian GBS centers stacking their shelves with multiple accolades from regional and global awards.
Rūta Kriščiūnaitė
Head of GBS & ICT Team at Invest Lithuania
Lukas Savickas
The GBS sector, alongside ICT, has been the foundation of Lithuania's journey to attract foreign investment. Our first "flagship investors" emerged in this sector, establishing it as a key pillar in our investment landscape. This sector embodies our success stories and demonstrates Lithuania's powerful promise – we consistently deliver beyond expectations, a claim validated by the sector's continued growth.
Lukas Savickas
Minister of Economy and Innovation
Marius Stasiukaitis
We don't aim to attract all types of business service centers – our focus is on those seeking quality outcomes and high-value functions rather than routine operations. Lithuania offers a mature, capable yet unsaturated business services cluster, making us an ideal choice for companies looking to consolidate functions in fewer locations. Here, businesses can establish comprehensive centers with multiple complex functions in one highly competitive place.
Marius Stasiukaitis
Vice-Minister of the Economy and Innovation
Rūta Kriščiūnaitė
Since its inception and rapid ascent, Lithuania's GBS sector has seen a remarkable transformation, shifting from transactional cost saving operations to centers of excellence delivering high-value services. This journey is increasingly recognized internationally, with Lithuanian GBS centers stacking their shelves with multiple accolades from regional and global awards.
Rūta Kriščiūnaitė
Head of GBS & ICT Team at Invest Lithuania
Lukas Savickas
The GBS sector, alongside ICT, has been the foundation of Lithuania's journey to attract foreign investment. Our first "flagship investors" emerged in this sector, establishing it as a key pillar in our investment landscape. This sector embodies our success stories and demonstrates Lithuania's powerful promise – we consistently deliver beyond expectations, a claim validated by the sector's continued growth.
Lukas Savickas
Minister of Economy and Innovation
Marius Stasiukaitis
We don't aim to attract all types of business service centers – our focus is on those seeking quality outcomes and high-value functions rather than routine operations. Lithuania offers a mature, capable yet unsaturated business services cluster, making us an ideal choice for companies looking to consolidate functions in fewer locations. Here, businesses can establish comprehensive centers with multiple complex functions in one highly competitive place.
Marius Stasiukaitis
Vice-Minister of the Economy and Innovation
Contact Us

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Get in touch with us to discuss!

Contact us

Check out our
previous GBS reports

GBS report 2020 cover
Lithuania’s business services report 2020
Jun 11, 2020
Download
GBS report 2019 cover
Lithuania’s business services report 2019
Jun 05, 2019
Download
GBS report 2018 cover
Lithuania’s business services report 2018
Sep 14, 2018
Download
GBS report 2017 cover
Lithuania’s business services report 2017
Oct 10, 2017
Download
GBS report 2024 cover
Lithuania’s business services report 2024
Sep 12, 2024
Download
GBS Report 2023 Cover
Lithuania’s Business Services Report 2023
Jun 08, 2023
Download
GBS report 2022 cover
Lithuania’s Business Services Report 2022
Jun 14, 2022
Download
GBS report 2021 cover
Lithuania’s business services report 2021
Jun 01, 2021
Download
GBS report 2020 cover
Lithuania’s business services report 2020
Jun 11, 2020
Download
GBS report 2019 cover
Lithuania’s business services report 2019
Jun 05, 2019
Download
GBS report 2018 cover
Lithuania’s business services report 2018
Sep 14, 2018
Download
GBS report 2017 cover
Lithuania’s business services report 2017
Oct 10, 2017
Download
GBS report 2024 cover
Lithuania’s business services report 2024
Sep 12, 2024
Download
GBS Report 2023 Cover
Lithuania’s Business Services Report 2023
Jun 08, 2023
Download
GBS report 2022 cover
Lithuania’s Business Services Report 2022
Jun 14, 2022
Download
GBS report 2021 cover
Lithuania’s business services report 2021
Jun 01, 2021
Download
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