Lithuania’s Business Services Report 2024

Welcome to the 2024 edition of Lithuania’s Business Services Report, marking our 10th year analyzing the country’s Global Business Services (GBS) sector. Despite recent challenges, the sector has demonstrated remarkable resilience last year, now employing over 27,200 people, including specialists from four newcomer companies.

In this milestone year, we have reflected on the industry’s evolution over the past decade, hoping that this report will showcase Lithuania as both an ideal location and an excellent partner for your business growth.

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GBS brands present in Lithuania

Lithuania’s GBS sector
at a glance

- The sector welcomed 4 new companies last year, with the total workforce surpassing 27,200 specialists
- US companies account for 38% of total GBS sector employment
- At 37.5 employees in Business Services per 1,000 residents, Vilnius remains one of the least saturated locations in the CEE region
- 29 – most languages spoken by a single GBS center
- 45% of GBS centers perform 5 or more functions
- 66% of GBS centers are actively developing Process Automation solutions

Ten years ago, we initiated Lithuania's GBS & ICT community gatherings with a modest five-page report, bringing industry leaders together. This spark ignited a transformation that we celebrate today. Lithuania now hosts one of Europe’s most dynamic GBS & ICT industries, driven by our community's openness, support, and collaboration.

Laisvis Makulis

VP and Head of Business Services & ICT (Sep 2015 – Nov 2022)

Lithuania has become a prime destination for leading international companies, thanks to its favorable investment environment, advanced infrastructure, and highly skilled, tech-savvy talent with an outstanding work ethic and a passion for excellence.

Arminta Saladžienė

Vice President for European Markets at Nasdaq and CEO of Nasdaq Vilnius Services