Teleperformance, the largest business services company in the world, has announced this week that it is opening a centre in Lithuania. The French giant, which provides multi-channel customer service solutions to over 750 major companies, is aiming to create 200 new positions for multi-lingual specialists in its Lithuania office, which will be in Vilnius.
With nearly 40 years of experience in the industry, Teleperformance has expanded its operations across more than 270 contact centres in 62 countries. The company currently employs over 182,000 skilled staff, serving more than 160 markets in 75 different languages.[quote text=”We carefully analysed a number of countries but Lithuania caught our attention thanks largely to the available talent pool with its foreign languages capability and its highly developed communications and telephony infrastructure.” name_surname=”Emmanuel Plovier” description=”CEO of Teleperformance in Lithuania” left=””]
Teleperformance’s Vilnius office will serve clients in Scandinavia, Germany, Poland, Russia and the Baltic States. Recruitment for specialists with language skills for these markets is already underway, with the company aiming to have over 50 employees by the end of this year. Further growth in personnel is anticipated throughout 2016 and beyond.
According to Emmanuel Plovier, CEO of Teleperformance in Lithuania, the company needs motivated specialists who are passionate about customer service and are looking for career opportunities and the chance to develop their skills in a fast-paced and dynamic environment. Having weighed up various options, the company decided Vilnius was the best location for finding this talent. “We carefully analysed a number of countries but Lithuania caught our attention thanks largely to the available talent pool with its foreign languages capability and its highly developed communications and telephony infrastructure.”
According to Mr Plovier, new staff at Teleperformance will benefit from the company’s two specialised training programmes. The first is a personalised college course created to develop future leaders and ensure that all of the teams share the same values and understand the company’s corporate culture. The aim of the second programme is to develop employee leadership skills, helping staff to develop and enabling them to climb the career ladder within the company.
“Lithuania boasts a deep pool of multi-lingual talent, with existing service centres in the country operating in 26 languages,” explained Mantas Katinas, the director of investment agency Invest Lithuania. “The arrival of Teleperformance, with its strong focus on employee development and numerous career paths within the company, opens up new opportunities for these ambitious, multi-lingual individuals,” he continued. Mr Katinas was also keen to point out that in many of the 62 countries where Teleperformance operates it is regarded as one of the most desirable employers.
