Lithuania's Global Business Services Report 2020

What the experts say

Marius Ivanauskas
A great report that highlights key elements of the industry helping readers to understand the dynamics of the entire Business Services sector in Lithuania. Well done to the team at Invest Lithuania - this is a superb example of how to present data and trends in an easy-to-digest way.
Marius Ivanauskas
Head of Global Services & Operations at Telia
Jonas Lukošius
All you need to know about Lithuania's evolving GBS sector in one place. The GBS report is an invaluable resource for anyone following developments in business process outsourcing in the region.
Jonas Lukošius
Country Manager at TransUnion Lithuania
Arminta Saladžienė
Sure to be an essential read for anyone interested in gaining an in-depth picture of the Lithuanian GBS sector. Congratulations to Invest Lithuania, on a job well done.
Arminta Saladžienė
Vice President, Head of Securities Services at Nasdaq
Šarūnas Šuipis
The DNA of the Lithuanian GBS sector – all you need to know, in a simple and condensed format.
Šarūnas Šuipis
Vice President, Operations & Managing Director at Western Union Lithuania

Lithuania’s GBS sector at a glance

Top 5 investors by HQ location

USA
Denmark
Sweden
Norway
Germany

Share of employees by function performed at GBS centers

28%
IT
13%
Finance & Accounting
26%
Customer Service
94%
of Lithuanian GBS centers are multifunctional
400K
The most hours per year saved by implementing IPA solutions in one GBS center
51%
of senior management in GBS centers are women
70%
of GBS centers are working together with universities