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Global Business Services & ICT
New investments, Global Business Services & ICT

Global electronics manufacturer Vishay to open Customer Experience Center in Vilnius

March 26, 2025

Vishay Intertechnology, Inc., a leading manufacturer of electronic components, has announced plans to establish a Customer Experience Center in Vilnius. The new center, set to open in June 2025, will support the company’s sales teams across Europe.

Headquartered in Malvern, Pennsylvania, USA, Vishay manufactures one of the world’s largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets.With 23,500 employees and more than 60 manufacturing plants in 19 countries, Vishay is one of the world’s largest manufacturers in its field.

The new center in Vilnius will initially focus on customer experience operations, providing support to Vishay’s regional sales teams within Europe. Interestingly, the company’s connection to Lithuania runs deeper than this new investment – Vishay was named after Veisiejai, a town in southern Lithuania where the grandmother of the company’s founder, Dr. Felix Zandman, was born.

According to Anne Taylor, Senior VP Global Customer Experience at Vishay, Lithuania stood out among other European locations due to its mature GBS ecosystem and strong talent pool. The company was specifically looking for a location that would support their long-term growth while providing access to multilingual professionals with strong English language skills.

On our first visit to Vilnius, we were highly impressed by the way companies have successfully established and expanded their Global Business Services centers, leveraging the exceptional talent available here. The well-established GBS ecosystem, availability of required talent pool, accessible real estate, and excellent cost-quality ratio make Lithuania an ideal location for our expansion.
Anne Taylor, Senior VP Global Customer Experience at Vishay

The company is looking to hire Customer Experience Support Administrators, focusing on candidates who are passionate about delivering top-notch customer experience, are into problem-solving with a keen eye for detail and are willing to learn and adapt to evolving business requirements. The positions will require English proficiency, and knowledge of other European languages such as Spanish, French, or German will be an advantage.

The arrival of Vishay's Customer Experience Center in Vilnius marks another vote of confidence in Lithuania's capabilities as a global business services hub. The fact that this global electronics leader, whose name carries a piece of Lithuanian history, has chosen to write its next chapter here is particularly meaningful.
Elijus Čivilis, General Manager at Invest Lithuania
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