American EMS software and services provider Digitech to establish a GBS centre in Kaunas

Digitech, a provider of billing services and technology for the Emergency Medical Services (EMS) industry in the United States, has announced plans to establish a global services centre in Kaunas, Lithuania.

Digitech was established in 1984 as a technology and consulting firm specializing in business analytics software, with early projects focused on predictive analysis systems for financial institutions. Within several years, founder and CEO Mark Schiowitz decided to focus the company on technology for the medical transportation market, an industry he had learned about in the family-owned ambulance company and which he saw as ripe for disruption and automation. By the 1990s, Digitech’s proprietary ambulance billing and dispatch software was being used by much of the New York City ambulance industry.

Today, the company provides revenue cycle management and technology services for private, municipal, and hospital-based EMS providers in 38 states across the US. Digitech’s third-party billing service handles all aspects of claims processing for clients through the company’s integrated technology platform, Ambulance Commander.

“Our EMS billing service is centred around superior technology, responsive customer support, integration expertise, and maximized revenue for our clients,” says Mr. Schiowitz. “We look forward to working with our Lithuanian branch to produce great business results to continue our growth trajectory.”

When searching for the location for the new GBS centre, Digitech prioritized a country’s reputation and experience in offering global business support functions in a cost-effective, competent, and efficient manner.

In Kaunas, Digitech is planning to have a team of specialists managing various components of the unique revenue cycle management services the company offers. Digitech’s Lithuanian division will perform crucial ancillary functions in Operations, HR, Management, Training, IT, and other fields. The company will be hiring experienced specialists and will also create opportunities for Lithuania’s talent to utilize Digitech’s training programs to learn new skills and competencies.

“At the heart of Digitech’s business is a mission to serve those who save lives,” says Mr. Schiowitz. “Out of this mission comes a strong commitment to social responsibility, continuing education opportunities, and community involvement. Our commitment to these important goals will remain strong in Lithuania.”

According to Elijus Čivilis, General Manager at Invest Lithuania, Digitech is a welcome addition to Lithuania’s thriving GBS community. “The country’s mature yet low saturated GBS sector offers great scaling opportunities for companies like Digitech. I am certain that Lithuania’s skilled, multilingual talent and state-of-the-art infrastructure will play a key role in supporting Digitech’s business and will help the company to achieve multiple growth goals.”