Lithuania’s Global Business Services and ICT sector has been on a clear upward trajectory for nearly two decades. What began as a destination for efficient, transactional operations has steadily evolved from volume to value – with centres now integrating AI into operations, investing in new capabilities, and strengthening productivity.
Today, Lithuania is increasingly associated with centres of excellence – trusted with broader ownership, process leadership, and specialised capabilities across technology, finance, data, and transformation. With 105 GBS centres employing around 26,000 specialists and generating approximately 2% of Lithuania’s GDP last year, the sector continues to demonstrate its growing strategic value.
Explore the overviewThe insights presented in this overview draw on unique data collected by Invest Lithuania between February and March 2026. The structured dataset captures the composition, scale, and evolving operational complexity of Lithuania’s GBS & ICT sector.
Our methodology combined desk research with an online survey of companies operating in Lithuania. A total of 64 companies, employing over 24,000 professionals, participated in the survey, offering additional insights into functional complexity, talent, and future prospects.
60% of GBS centers perform end-to-end processes
35% of employees in tech-related roles
50%+ use GenAI for software development, data processing, and customer experience
89% of centers provide AI-related training to employees
72% of centers cooperate with educational institutions
12.6% average voluntary attrition rate across all functions ( down 3pp since last year)
Lithuania’s GBS & ICT sector has entered a new stage of maturity, moving from efficient delivery to strategic value creation. Centres are no longer just delivering processes, they are improving and transforming them through end-to-end process ownership, tech-savvy talent, automation and AI-ready operating models.
This platform highlights only selected 2026 findings. Contact our experts to receive the complete overview, with deeper analysis, survey insights and the latest data on Lithuania’s GBS & ICT landscape.
